Natureaccent

At NatureAccent, we want you to fall in love with your outdoor décor. If, for any reason, you’re not completely satisfied with your purchase, we’re here to make the return process as smooth and stress-free as possible.

Our Promise to You

We take great care in curating quality products and ensuring they arrive in perfect condition. If your item isn’t what you expected or arrives damaged, rest assured that we’ll work with you to resolve the issue quickly and efficiently.

Return Eligibility

To ensure a successful return, please keep the following in mind:

• Items must be returned within 30 days of delivery.
• Products must be in their original condition—unused, undamaged, and with all original packaging and tags intact.
• Certain items, such as clearance or personalized products, may be non-returnable. If applicable, this will be noted on the product page at the time of purchase.

How to Initiate a Return

If you need to start a return, please contact our customer service team at [email protected] with your order number, a brief explanation of the issue, and, if possible, photos of the item. This helps us expedite the process and provide the best solution.

Refunds and Exchanges

• Once your returned item is received and inspected, we’ll notify you of the approval or rejection of your refund.
• Approved refunds will be processed back to your original payment method within 5–7 business days.
• Prefer an exchange? Let us know, and we’ll work to get the right product in your hands as quickly as possible.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of delivery. We’ll gladly replace the item or offer a full refund, including any shipping costs.

Return Shipping Costs

• If the return is due to our error (e.g., wrong or defective item), we’ll cover the shipping cost.
• For other reasons, the customer is responsible for return shipping fees.

Our Commitment

Your happiness is our top priority. Whether it’s a small accent piece or a grand outdoor statement, we want every item from NatureAccent to bring joy to your space. If you encounter any issues, please don’t hesitate to reach out to us—we’re here to help.

Thank you for trusting NatureAccent with your outdoor décor needs. We look forward to serving you and ensuring your experience with us is exceptional.